5月13日下午東莞市中醫院院長鄧偉均、副院長黃紹剛帶領全院各臨床科室主任及職能部門負責人與慕尼黑哈拉興骨科醫院創始院長、德國脊柱學會創始主席、歐洲脊柱學會前主席Prof. Mayer共同召開2022中德高水平醫院管理會議。

On May 13, the Sino-German Video Conference on High-level Hospital Management was held by the President Deng Weijun and the Vice President Huang Shaogang of Dongguan TCM Hospital, and Prof. Michael Mayer, the Founding Medical Director of Sch?n Klinik Munich Harlaching, Founding President of German Spine Society and former President of EUROSPINE. The attendees include the Directors from all the clinical departments and the administration departments.

Mayer教授指出，對于一家醫院來說，成功的關鍵因素有以下四點：建設優秀的基礎設施，提供卓越的醫療服務，制定國際化高規格質量標準以及高效的流程管理。而高效的流程管理中最重要的一環為打造企業文化，企業文化指的是決定一家醫院員工與管理層之間協作和配合度的信念和行為。

Prof. Mayer pointed out that, for a hospital, the keys to success consist of four aspects - excellent infrastructure, ‘premium medicine’, high international quality standards and process management. An essential part of process management is to create a corporate culture, which refers to the beliefs and behaviors that determine how a company’s employees and management interact.

企業文化的基石在于領導層，一家醫院的成功需要領導層做到目的明確，包容職工，用自身影響力引導職工，在院內培養團隊協作精神。Mayer教授談到，要打造企業文化，首先要為醫院設立發展的愿景，制定工作理念，讓全院職工為了共同的目標一致行動，互相信任。加強溝通是建立信任的唯一途徑，醫院可通過各種形式的會議和活動與員工進行公開透明的對話，讓員工及時了解醫院發展的現狀以及近期規劃。

The fundamentals of leadership are very important to creating a good corporate culture. The leadership of hospital management should be purposeful, inclusive, and lead the employees with influence as well as foster collaboration. To achieve this, a vision should be created that everyone shares. Then a work- philosophy should be defined. Everyone should act in concert and create trust. Communications create trust. Multiple forms of events and activities can be held internally and interdepartmentally for public and transparent communications, which enable the employees to know the current situation and plans in due time.

會議最后教授總結：團隊協作的工作理念是高效的流程管理的保證，醫院的成功取決于團隊的建設及職工對醫院的認同感和歸屬感。

At the end of the lecture, Prof. Mayer summarized that cooperative work-philosophy guarantees excellent process management and that team building and corporate identity determine a hospital’s success.